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Posts Tagged ‘Online Marketing’

TransLink Gets Social! An interview with Erin McConnell!

Posted on by Tamara Brooks

October 17 Media was excited to sit down with Erin McConnell from Vancouver’s TransLink, a leader in the Vancouver social media scene, to talk about their marketing and customer service tactics.

TransLink on Twitter, over 14,000 followers!
TransLink on Facebook, over 2,290 fans!
TransLink on Foursquare, over 30,000 followers!
TransLink Buzzer Blog

1. Tell us about the early days of social media at TransLink:
Well, initially we started a Twitter feed during the Olympics with the aim of communicating with media outlets. We hoped to alert them of service disruptions. Internally we organized the resources so that Twitter was supported 20 hours a day during those 17 days. Our plan was well received by the public and our dedicated team and systems associated with the channel grew strong. After the Olympics, our budget was reduced and we had to begin managing the channel(s) from our own desks.
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Introducing…PINTEREST!

Posted on by Tamara Brooks

Even WE get a little tired of Facebook from time to time. Sheesh!

We thought we’d tell you about a really funky new social media site that is gaining speed super quickly and could be an amazing resource for businesses to show the world what they do! When the proof is in the pudding, it’s not hard to sell. Anyhow… it’s called Pinterest!

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Designing a functional website that you can love

Posted on by Tamara Brooks

Designing for a website is difficult when you want both aesthetics and functionality. Sometimes beautifully made websites can be fun to look at, but may not be user interface friendly. There are also websites which are made to be purely functional, but the graphics are a total bore. A middle ground between the two is needed so the best of both worlds can come together to create something amazing: a website that is gorgeous and usable. Sounds easy doesn’t it? Wouldn’t that be the bees knees if that were the case!

Okay, so here’s how we think you should plan before you design your website:
1. Write a list of goal outcomes for your website.
2. Research your competitors. See what you like and don’t like about their sites.
3. Visit hundreds of websites and record which ones you liked and why. Share these findings with the design firm you choose in step 4.
4. Interview web design firms. Choose the designer(s) whose portfolio and work style suit your needs.
5. Share with the design team what you want to accomplish for your website.

So, now it’s time to review your goals and consider how your new or current website is working at achieving these goals. This will help you decide on a layout that finds that middle ground that you need for a beautiful and functional website.

Try following one of our favorite rules at October 17 Media – “Form ever follows function!” It may be beautiful to have elaborate designs and illustrations, but if it becomes distracting and doesn’t serve a purpose to your website, then you can afford to simplify your design.

If you keep these tips in mind and are able to find strategies to meet your goals, then you are ready to start designing!

Below are some examples of great web designs and user friendly capabilities:

  • Custom Bags HQ – An eCommerce website that makes it fun and easy to personalize and order plastic bags
  • CampLuxe – Shopping for camp gear can actually seem luxurious when browsing through this beautifully designed website
  • The ACC – Promotes and advertises shows/events in a well organized manner
  • The Bullitt Agency – A very fun and interesting navigating site that making it simple for users to browse through
  • Odosketch – A fun website that allows users to practice creating speed drawings/paintings, while also featuring completed artwork in time lapse videos
If you’re designing your website, don’t hesitate to give us a shout!

The Importance of Calls to Action

Posted on by Michelle Garrigo

Your pay-per-click campaign and search engine optimization efforts have paid off; you’re finally getting lots of visitors to your website! Maybe your website design looks fantastic, but no one seems to be buying. What’s up with that?

Our question to you is…have you told them what to do? No seriously, have you? After your visitors have finished reading your “About” and “Product/Services” pages, what are they supposed to do? You have to tell them! This is where the importance of calls to action comes in.

A call to action gives clear instructions to visitors about what they need to do next. It should be simple and visible on every single page of your website. So, what is your call to action? Every website has different objectives because every business has specific goals they want to achieve through their website. It may be getting visitors to make a purchase online, sign up for an email newsletter subscription or book an online reservation.

However, not all calls to action need to lead to a sale. It may just as easily be having a visitor request more information. Check-out our October 17 Media calls to action:

As well, there is no rule that your call to action needs to be at the very bottom of your pages. You may want to have a call to action on the high right side of your page. This has become a trend in recent years and website visitors may be familiar with this placement. Here are some other tips you can follow:

  • Use active language such as “learn”, “place”, “add”, “submit” and “get”.
  • Encourage users to complete a call to action with an incentive. For example, offer a free trial.
  • Remove any risk that may be associated with visitors completing your call to action. Clearly state your privacy or return policy.

Thinking about reviewing your site to see if you’ve got your calls to action in the best places? We’ve got your answers! Feel free to give us a call or send us an email!

Toyota Canada uses social media to build-up their reputation

Posted on by Michelle Garrigo

Many organizations and companies work tirelessly to be recognized as a trusted brand. In this year’s “Canada’s Most Trusted Brands” report, Toyota’s rank is the biggest riser on the 2011 list. After falling 86 spots with a reputation score of 38 to number 95 in 2010, Toyota has climbed to rank 41 with a reputation score of 60.2.

How did Toyota accomplish this difficult task? They turned to their online presence and more importantly to social media! In a recent interview done by Marketing magazine, Toyota Canada’s managing director, Stephen Beatty gave the inside scoop on how social media, blogs and the company’s website played a crucial role to build Toyota’s reputation up again. Toyota knew their website was the central point of communication, where they provided details about their vehicles and videos on their systems, but what Toyota also quickly realized was their weak social media presence. Toyota noticed how their customers were talking about their experiences and defending the brand, but the company itself was missing from this interaction.

To encourage even more stories about what Toyota has meant in the lives of people and to be a part of their online community, Toyota re-launched their Facebook and Twitter with their “No. 1 Fan” contest. With 23,126 people currently liking their Facebook page and their success of building their online presence and brand through social media, Toyota definitely does not plan on stopping to communicate to its customer and others through this medium.

Social media activities can have a big impact on your company’s reputation and brand, Toyota Canada’s story proves it! If you need help establishing your social media presence, give us a call or send us an email! We are here to help!

October 17 Media specializes in website development, paid search advertising, social media and viral marketing, search engine optimization (SEO) and email marketing.