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Archive for the ‘Twitter’ Category

Save yourself time when choosing your social media usernames!

Posted on by Nikki Wong

One thing we try to drive home with our clients is the importance of selecting social media usernames or vanity URLs that are identical or as consistent as possible. If someone finds you on Facebook under ‘Brand XYZ Inc.’, it stands to reason they should be able to find you on Twitter, LinkedIn, YouTube, Flickr, and any other social media platform under the same name, right? Not under ‘XYZ Brand’, ‘Brand Inc.’, ‘Brand XYZ’ or any other permutations of your brand name. So what is a person to do? Check each social media channel for username availability before choosing one? Not necessary!

We’d like to introduce you to a very simple but infinitely helpful online tool called NameChk. Simply type in your desired username or vanity URL into the form field, and NameChk will quickly check that username availability against 159 different social media platforms they recognize. You can also filter the list down to their most popular networking sites, if 159 is too overwhelming.

For example, below is a screenshot of a search for available accounts under “october17media”. As you can see, some are already taken (by us!):

NameChk search results for "october17media"

Now doesn’t that make your life easier? Instead of checking each social networking website individually, you can have definitive answers all in one place! There are plenty of helpful social media tools like NameChk that save you time when creating and managing your brand’s social media marketing. Do you have any recommendations for tools you use?

TransLink Gets Social! An interview with Erin McConnell!

Posted on by Tamara Brooks

October 17 Media was excited to sit down with Erin McConnell from Vancouver’s TransLink, a leader in the Vancouver social media scene, to talk about their marketing and customer service tactics.

TransLink on Twitter, over 14,000 followers!
TransLink on Facebook, over 2,290 fans!
TransLink on Foursquare, over 30,000 followers!
TransLink Buzzer Blog

1. Tell us about the early days of social media at TransLink:
Well, initially we started a Twitter feed during the Olympics with the aim of communicating with media outlets. We hoped to alert them of service disruptions. Internally we organized the resources so that Twitter was supported 20 hours a day during those 17 days. Our plan was well received by the public and our dedicated team and systems associated with the channel grew strong. After the Olympics, our budget was reduced and we had to begin managing the channel(s) from our own desks.
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Here’s our #1 tip on saving time and doing Twitter updates better.

Posted on by Tamara Brooks

Hootsuite's Schedule in Bulk Screen ShotTIP: Get to know and love Hootsuite’s “Schedule in Bulk” feature. Simple. Isn’t it?

What does Hootsuite’s “Schedule in Bulk” feature do?
You can schedule in advance up to 50 updates from a mere text file (we use their FREE downloadable sample spreadsheet). We should mention at this point that it’s only available on the PRO plan which is pretty reasonably priced at $5.99/month. (Nope, we’re not a referral partner, go ahead and click the link and we won’t be making any money if you sign up).

When you schedule updates you can include:

  • the update text (140 characters for Twitter!)
  • A URL link
  • Desired delivery times

Hootsuite knows that this type of scheduling is especially powerful for agencies and marketing departments (like our Vancouver based social media agency, October 17 Media) managing complex campaigns. Interested in how we can train your team to use this tool properly, or just do it for you? Call us for a quote on social media consulting and execution!

Social Media and the Canucks Riot

Posted on by Nikki Wong


The Stanley Cup finals have been the center of attention for weeks, yet on Wednesday evening following the Canucks’ loss in Game 7, the attention quickly shifted to Vancouverites as rioters took over the Downtown core. The Vancouver Police Department had been dreading the possibility of a riot, after experiencing one in 1994 following a loss during that year’s Stanley Cup finals. Like the riot in ‘94, there was chaos, violence and destruction. What undeniably separates the most recent riot from the one in ‘94 is the overwhelming presence of social media.

During the chaos

The many civilians taking photo and video footage during the riot is an excellent case of the “everyone is a reporter” mentality that social media has cultivated. Facebook and Twitter were being overrun with photo evidence of criminal activity at the same rate, or often quicker, than the police and traditional news sources were documenting them. Because of this, the world became aware of the riot much quicker than if they had relied on traditional media for information.

There’s been criticism that by remaining in the crowd and not dispersing at the request of the riot squad, these amateur news correspondents were only encouraging the mob. While this may be true on some level, it can be argued that the Vancouver PD now has a much richer collection of evidence to draw from when arresting rioters in the coming months.

During and following the riot, the Vancouver PD embraced social media, taking to their Twitter account (@VancouverPD) to update the public and to request photo and video evidence to be sent to them. As an efficient way of submitting videos, they are asking people to share video clips with the police via YouTube. If you have evidence to share with the police, please click here to learn how you can help.

Uniting the community

Within hours of the riot starting, a Facebook event called “Post Riot Clean Up: Let’s Help Vancouver” was created as a rallying point and information source for volunteers wanting to help the city clean up the mess. By mid-morning following the riot, an astounding 15,000 people had marked themselves as “attending”. Certainly a large number of these individuals kept their word, as the Downtown core is currently the most spotless it has been in ages!

Organizers of the Post Riot Clean Up also established the @VancouverClean Twitter account, which was used to inform citizens of latest developments and to encourage action. Overnight, the account had amassed nearly 3,500 followers.

Proud Vancouverites have also been taking to social media platforms to share inspiration and positivity in an effort to rebuild the community and show the world what Vancouver is really made of. For example, local photographer Andy Fang snapped photos during the clean up to recognize and celebrate the volunteers, whom he has dubbed “the REAL citizens of Vancouver”. His pictures have been featured as a photo gallery at The Province.

Vancouver resident Don Falconer (@TheFalconer) has been instrumental in bringing back hope and positivity to fellow Vancouverites. He created the hashtag #ThisIsMyVancouver in the hopes of turning around the negativity and remembering why Vancouver is such a fantastic place to live by encouraging Twitter users to include it in tweets with positive messages and photos. To his amazement, his hashtag gathered momentum, eventually becoming a trending topic in Vancouver. Everyone from CBC News to Tourism Vancouver to Vancouver Is Awesome have adopted this hashtag in an effort to help rebuild the city’s image. Falconer credits @VancouverClean with helping popularize the hashtag.

The tweet that started it all:

The aftermath – cracking down on offenders

Social media is being used in a big way in cracking down on rioters who are guilty of vandalism, violence and robbery, among many other possible charges. Numerous rioter identification sites and groups have been set up by the public. For example, identifyrioters.com has a “connect to Facebook” functionality that allows users to tag lawbreakers in incriminating photos. Once a rioter has been positively identified by multiple users, the photos and evidence is sent to the Vancouver PD.

Already, riot participants are feeling the consequences: as Global BC reports, a 21-year old Vancouver man was fired from his job, following riot comments he made on Facebook. Surely many more jobs will be at stake in the coming weeks. There have also been reports of perpetrators turning themselves in to police after having friends and family members see their photos online.

It’ll be interesting to see how social media continues to play a role in the whole process as businesses work to repair damaged storefronts and Vancouverites set out to repair damaged reputations.

HootSuite’s new Publisher tools mean better control over your social media voice

Posted on by Nikki Wong

Go Canucks Go!Today, HootSuite introduced their newest publishing tools: Publisher views, Limited Permissions and Profile Picker. Get the scoop on what these changes entail:

Publisher Views

The new Publisher tab removes the need for Pending Tweet/Stream columns; rather, all your information is now available in the Launch Bar, identified by the paper airplane icon. We especially like the new calendar view, where you can see scheduled and past scheduled updates as time slots in a daily, weekly or monthly calendar view. From here, you can also schedule updates by simply clicking on an empty time slot. This publisher tool also allows you to edit messages across all networks, a time-saving feature that we are all sure to appreciate!

Limited Permissions

With HootSuite’s Limited Profiles, Enterprise teams can now use a “read & draft” account for interns or junior social media coordinators to ensure that brand-appropriate content is being published. With this level of permissions, interns and junior staff can compose messages, but are restricted from posting directly to the brand’s social channels. Messages will queue up for approval by a qualified Team Member, who can then approve messages to go live. This is similar to an approval process we use at October 17 Media, however having all these functions available on the HootSuite dashboard is indisputably a major time-saver!

Although not available to those with Free or Pro accounts, this functionality could have averted countless social media crises for large brands, like the infamous rogue Chrysler tweet we blogged about in March.

Profile Picker

Lastly, HootSuite’s new Publisher tool features a drop down menu for selecting multiple profiles with a convenient auto-complete text field. Team Members can save time by creating a list of favourite profiles to publish from with one click. Alternatively, your most active account can be set as the default account to publish from. Although this isn’t a huge change from the previous HootSuite capabilities, small changes do make a difference. This could be helpful for social media coordinators who are responsible for a general corporate account, as well as sub-brand accounts from which identical messages are to be deployed.

HootSuite is to be commended for being a pioneer and constantly improving their products. After all, they were the first to offer message scheduling, and surely their competitors will follow suit with these latest changes. We’re excited to fully test out HootSuite’s Publisher tool, and we encourage you to play around with it too! If you aren’t using HootSuite to manage your social media voice but would like to after reading about their newest improvements, we’re glad to help! We offer HootSuite training and account services, among many other online marketing services. Be sure to give us a shout!

P.S. It’s Game 7 today! GO NUCKS GO!

UPDATE: Since the Publisher tab launched, Hootsuite have been listening intently to feedback about the changes. Due to strong feedback about losing Pending Streams from the Dashboard (the streams were replaced with the Publisher’s “scheduled” calendar view), the team has brought back the Pending Streams, much to the relief and/or joy of users who enjoyed the simplicity and convenience of viewing their scheduled updates alongside all other updates. The Hootsuite team also decided to use this opportunity to make a couple other improvements, including colour-coding messages from various social networks. To read all the juicy details, click here to view Hootsuite’s blog. Thank you for listening, Hootsuite!

October 17 Media specializes in website development, paid search advertising, social media and viral marketing, search engine optimization (SEO) and email marketing.