1. Skip to content
  2. Skip to navigation

Archive for the ‘Facebook’ Category

Here’s our #1 tip on saving time and doing Twitter updates better.

Posted on by Tamara Brooks

Hootsuite's Schedule in Bulk Screen ShotTIP: Get to know and love Hootsuite’s “Schedule in Bulk” feature. Simple. Isn’t it?

What does Hootsuite’s “Schedule in Bulk” feature do?
You can schedule in advance up to 50 updates from a mere text file (we use their FREE downloadable sample spreadsheet). We should mention at this point that it’s only available on the PRO plan which is pretty reasonably priced at $5.99/month. (Nope, we’re not a referral partner, go ahead and click the link and we won’t be making any money if you sign up).

When you schedule updates you can include:

  • the update text (140 characters for Twitter!)
  • A URL link
  • Desired delivery times

Hootsuite knows that this type of scheduling is especially powerful for agencies and marketing departments (like our Vancouver based social media agency, October 17 Media) managing complex campaigns. Interested in how we can train your team to use this tool properly, or just do it for you? Call us for a quote on social media consulting and execution!

We have a winner!

Posted on by Michelle Garrigo

Katrina, from Kalem Photography, won our Canada Day contest! We are also very excited to announce that her Facebook Ads campaign will be running in August! Keep your social media eye out for it!

What was her amazing prize?

She won a 1-hour personal consultation time with us (October 17 Media)! How’s that not amazing, right? But, it didn’t stop there. Her prize also included $100 for a Facebook Ads campaign.
(more…)

Social Media and the Canucks Riot

Posted on by Nikki Wong


The Stanley Cup finals have been the center of attention for weeks, yet on Wednesday evening following the Canucks’ loss in Game 7, the attention quickly shifted to Vancouverites as rioters took over the Downtown core. The Vancouver Police Department had been dreading the possibility of a riot, after experiencing one in 1994 following a loss during that year’s Stanley Cup finals. Like the riot in ‘94, there was chaos, violence and destruction. What undeniably separates the most recent riot from the one in ‘94 is the overwhelming presence of social media.

During the chaos

The many civilians taking photo and video footage during the riot is an excellent case of the “everyone is a reporter” mentality that social media has cultivated. Facebook and Twitter were being overrun with photo evidence of criminal activity at the same rate, or often quicker, than the police and traditional news sources were documenting them. Because of this, the world became aware of the riot much quicker than if they had relied on traditional media for information.

There’s been criticism that by remaining in the crowd and not dispersing at the request of the riot squad, these amateur news correspondents were only encouraging the mob. While this may be true on some level, it can be argued that the Vancouver PD now has a much richer collection of evidence to draw from when arresting rioters in the coming months.

During and following the riot, the Vancouver PD embraced social media, taking to their Twitter account (@VancouverPD) to update the public and to request photo and video evidence to be sent to them. As an efficient way of submitting videos, they are asking people to share video clips with the police via YouTube. If you have evidence to share with the police, please click here to learn how you can help.

Uniting the community

Within hours of the riot starting, a Facebook event called “Post Riot Clean Up: Let’s Help Vancouver” was created as a rallying point and information source for volunteers wanting to help the city clean up the mess. By mid-morning following the riot, an astounding 15,000 people had marked themselves as “attending”. Certainly a large number of these individuals kept their word, as the Downtown core is currently the most spotless it has been in ages!

Organizers of the Post Riot Clean Up also established the @VancouverClean Twitter account, which was used to inform citizens of latest developments and to encourage action. Overnight, the account had amassed nearly 3,500 followers.

Proud Vancouverites have also been taking to social media platforms to share inspiration and positivity in an effort to rebuild the community and show the world what Vancouver is really made of. For example, local photographer Andy Fang snapped photos during the clean up to recognize and celebrate the volunteers, whom he has dubbed “the REAL citizens of Vancouver”. His pictures have been featured as a photo gallery at The Province.

Vancouver resident Don Falconer (@TheFalconer) has been instrumental in bringing back hope and positivity to fellow Vancouverites. He created the hashtag #ThisIsMyVancouver in the hopes of turning around the negativity and remembering why Vancouver is such a fantastic place to live by encouraging Twitter users to include it in tweets with positive messages and photos. To his amazement, his hashtag gathered momentum, eventually becoming a trending topic in Vancouver. Everyone from CBC News to Tourism Vancouver to Vancouver Is Awesome have adopted this hashtag in an effort to help rebuild the city’s image. Falconer credits @VancouverClean with helping popularize the hashtag.

The tweet that started it all:

The aftermath – cracking down on offenders

Social media is being used in a big way in cracking down on rioters who are guilty of vandalism, violence and robbery, among many other possible charges. Numerous rioter identification sites and groups have been set up by the public. For example, identifyrioters.com has a “connect to Facebook” functionality that allows users to tag lawbreakers in incriminating photos. Once a rioter has been positively identified by multiple users, the photos and evidence is sent to the Vancouver PD.

Already, riot participants are feeling the consequences: as Global BC reports, a 21-year old Vancouver man was fired from his job, following riot comments he made on Facebook. Surely many more jobs will be at stake in the coming weeks. There have also been reports of perpetrators turning themselves in to police after having friends and family members see their photos online.

It’ll be interesting to see how social media continues to play a role in the whole process as businesses work to repair damaged storefronts and Vancouverites set out to repair damaged reputations.

HootSuite’s new Publisher tools mean better control over your social media voice

Posted on by Nikki Wong

Go Canucks Go!Today, HootSuite introduced their newest publishing tools: Publisher views, Limited Permissions and Profile Picker. Get the scoop on what these changes entail:

Publisher Views

The new Publisher tab removes the need for Pending Tweet/Stream columns; rather, all your information is now available in the Launch Bar, identified by the paper airplane icon. We especially like the new calendar view, where you can see scheduled and past scheduled updates as time slots in a daily, weekly or monthly calendar view. From here, you can also schedule updates by simply clicking on an empty time slot. This publisher tool also allows you to edit messages across all networks, a time-saving feature that we are all sure to appreciate!

Limited Permissions

With HootSuite’s Limited Profiles, Enterprise teams can now use a “read & draft” account for interns or junior social media coordinators to ensure that brand-appropriate content is being published. With this level of permissions, interns and junior staff can compose messages, but are restricted from posting directly to the brand’s social channels. Messages will queue up for approval by a qualified Team Member, who can then approve messages to go live. This is similar to an approval process we use at October 17 Media, however having all these functions available on the HootSuite dashboard is indisputably a major time-saver!

Although not available to those with Free or Pro accounts, this functionality could have averted countless social media crises for large brands, like the infamous rogue Chrysler tweet we blogged about in March.

Profile Picker

Lastly, HootSuite’s new Publisher tool features a drop down menu for selecting multiple profiles with a convenient auto-complete text field. Team Members can save time by creating a list of favourite profiles to publish from with one click. Alternatively, your most active account can be set as the default account to publish from. Although this isn’t a huge change from the previous HootSuite capabilities, small changes do make a difference. This could be helpful for social media coordinators who are responsible for a general corporate account, as well as sub-brand accounts from which identical messages are to be deployed.

HootSuite is to be commended for being a pioneer and constantly improving their products. After all, they were the first to offer message scheduling, and surely their competitors will follow suit with these latest changes. We’re excited to fully test out HootSuite’s Publisher tool, and we encourage you to play around with it too! If you aren’t using HootSuite to manage your social media voice but would like to after reading about their newest improvements, we’re glad to help! We offer HootSuite training and account services, among many other online marketing services. Be sure to give us a shout!

P.S. It’s Game 7 today! GO NUCKS GO!

UPDATE: Since the Publisher tab launched, Hootsuite have been listening intently to feedback about the changes. Due to strong feedback about losing Pending Streams from the Dashboard (the streams were replaced with the Publisher’s “scheduled” calendar view), the team has brought back the Pending Streams, much to the relief and/or joy of users who enjoyed the simplicity and convenience of viewing their scheduled updates alongside all other updates. The Hootsuite team also decided to use this opportunity to make a couple other improvements, including colour-coding messages from various social networks. To read all the juicy details, click here to view Hootsuite’s blog. Thank you for listening, Hootsuite!

Toyota Canada uses social media to build-up their reputation

Posted on by Michelle Garrigo

Many organizations and companies work tirelessly to be recognized as a trusted brand. In this year’s “Canada’s Most Trusted Brands” report, Toyota’s rank is the biggest riser on the 2011 list. After falling 86 spots with a reputation score of 38 to number 95 in 2010, Toyota has climbed to rank 41 with a reputation score of 60.2.

How did Toyota accomplish this difficult task? They turned to their online presence and more importantly to social media! In a recent interview done by Marketing magazine, Toyota Canada’s managing director, Stephen Beatty gave the inside scoop on how social media, blogs and the company’s website played a crucial role to build Toyota’s reputation up again. Toyota knew their website was the central point of communication, where they provided details about their vehicles and videos on their systems, but what Toyota also quickly realized was their weak social media presence. Toyota noticed how their customers were talking about their experiences and defending the brand, but the company itself was missing from this interaction.

To encourage even more stories about what Toyota has meant in the lives of people and to be a part of their online community, Toyota re-launched their Facebook and Twitter with their “No. 1 Fan” contest. With 23,126 people currently liking their Facebook page and their success of building their online presence and brand through social media, Toyota definitely does not plan on stopping to communicate to its customer and others through this medium.

Social media activities can have a big impact on your company’s reputation and brand, Toyota Canada’s story proves it! If you need help establishing your social media presence, give us a call or send us an email! We are here to help!

October 17 Media specializes in website development, paid search advertising, social media and viral marketing, search engine optimization (SEO) and email marketing.